Policies

General Policies

At Pureverence Headspa & More, we are committed to providing a relaxing and rejuvenating experience for our clients. To ensure the highest level of service, we ask that all guests adhere to the following policies:

Appointments: All services require advance booking. Walk-ins are accepted based on availability but are not guaranteed.
Late Arrivals: If you arrive more than 15 minutes late, we may need to shorten or reschedule your service to accommodate other appointments.
Cancellations & No-Shows: Cancellations must be made at least 24 hours in advance to avoid a cancellation fee of 50% of the service cost. No-shows will be charged 100% of the service cost.
Payment: We accept all major credit cards and digital payment methods. Cash payments are also accepted. Full payment is required at the time of service.
Refunds & Exchanges: All service sales are final. No refunds will be issued for completed services. Retail products may be exchanged within 7 days of purchase if unused and in original packaging.
Gift Cards: Gift cards are non-refundable and cannot be redeemed for cash. They must be presented at the time of service.

Health & Safety

Medical Conditions: Clients must disclose any medical conditions, allergies, or skin sensitivities before their appointment. Pureverence Headspa & More is not liable for any adverse reactions if a condition was not disclosed prior to treatment.
Hygiene & Sanitation: We adhere to strict sanitation and hygiene standards. All tools, linens, and treatment areas are thoroughly disinfected after each session.
Minors & Guests: Clients under the age of 18 must have parental consent before receiving services. Only clients receiving services are allowed in the treatment area unless accompanying a minor.

Disclaimer

By booking an appointment at Pureverence Headspa & More, you acknowledge and agree to the following:

Personal Responsibility: Services provided are for relaxation and wellness purposes only. They are not a substitute for medical treatment, and we do not diagnose or treat medical conditions.
Liability Waiver: Clients assume all risks associated with spa treatments. Pureverence Headspa & More and its staff are not liable for any injury, allergic reaction, or dissatisfaction resulting from services or products used during treatments.
Results May Vary: Individual results may differ based on skin type, hair texture, and overall health. We do not guarantee specific outcomes.
Right to Refuse Service: We reserve the right to refuse service to any individual for inappropriate behavior, suspected intoxication, or failure to adhere to our policies.

Confidentiality: All client information is kept confidential and will not be shared with third parties.
Data Protection: Payment and personal details are securely stored and used only for scheduling, payments, and communication regarding services.

Pureverence Headspa & More reserves the right to update these policies at any time. Any changes will be communicated via email or posted in our spa.

If you have any questions or concerns, feel free to contact us:

Hours: Monday to Sunday ( 11 AM to 7 PM )